FAQ

QDo you have a store? Where can I buy your products?
AWe are an online retailer and operate from Nagoya, Aichi-ken. We currently do not have a walk-in store.
QWhat does The Meat Guy have that my local grocery store doesn't?
AWe have a full selection of meats including roasts, lamb, and steaks, T-bones, chops and exotic meats such as crocodile, wild boar, kangaroo, ostrich and more and our selection is constantly increasing. Finally, there's price! As an importer and wholesaler, we eliminateelliminate the middleman passing the savings on to you.
QWhat payment options are available?
ACredit card (Fastest and recommended)
Cash on delivery (Fast, fees apply)
Credit card on delivery (Fast, fees apply)
Bank Transfer (Slow, your bank might add fees)
Postal Transfer (Slow, your bank might add fees)
QHow does your reward system work?
AUpon registration you will be able to collect and use reward points. The rules are easy: For every 100 yen you purchase you receive 1 point. When you checkout you will be asked if you like to make use of your points or collect them. 1 point equals the value of 1 yen. The expiration of the reward points is 1 year from date of issue. Please note that the points only show up once your order has been dispatched. This means after you place an order the points won't immediately be available for use. This is a mechanism to prevent fraud. Also please note that the point system only started from the 8th of August 2017 and all purchases before that date are not included. 

QCan I place an order now and request a delivery date next month?
AYes, you can order now for delivery as far into the future as you please. If ordering more than a year in advance you might want to confirm when it gets closer to the date.
QDo you have organic meat?
AOrganic is a bit tricky in Japan. Up until recently, for something to be sold as organic it had to be certified as JAS Organic which is a different standard than USDA Organic or EU Organic. So there are many things that might be what you want, but don't carry the label you are looking for. We have other items that are more organic in spirit than many products that are properly certified. For example kangaroo meat, being wild, contains nothing artificial at all. But it can't be called organic as kangaroo aren't raised on a farm, thus there's nothing to actually certify. We also carry beef from our ranch in Nebraska called Morgan Ranch Beef. We don’t use antibiotics or hormones, feed is all sourced locally, and animal welfare is the highest priority.
QDo you have grass-fed beef?
AMost of the Australian beef is grass-fed. We have created a category of grass-fed beef here
QDo I have to wait for the delivery all day?
AYou can request a delivery date and time frame giving you lots of flexibility.
QDid you get my order?
AProbably. After you have clicked the final “order” button on our site, the site immediately sends an automatic confirmation e-mail. If you didn’t receive this, and you are sure it is not in your spam folder, then the monsters inside the internet may have stolen your order. Please call us to confirm. Additionally, as your order enters our shipping system we will send you another automated e-mail to let you know things are being prepared. If you’ve ordered items that are sold by weight, this will show a place-holder number and may not reflect your actual charges. Finally we will send you another confirmation once the order is ready to ship that will have your tracking number(s) listed.
QIs there a minimum order?
AThere is no minimum order, but free shipping starts at 10,000 yen so load up your cart! There’s always a little extra room in your fridge.
QCan I get an additional discount if I buy a product in larger quantities?
AMaybe. However that quantity will probably need to be in the several hundred kilograms range.
QHow fast can you ship?
AOur order cut-off is 8:00 AM. 90% of orders received, that ask for immediate delivery, are shipped the same day for delivery the next day. If we are out of stock (but not sold out) on one item of your order, we will hold the order for a maximum of three days to ship everything together. If the back-order takes longer than that, we will ship the bulk of the order without the item and then ship it to you, with no shipping charges, when it arrives. If you request us to ship the bulk of the order more quickly, then we will charge shipping on both shipments. It is always a good idea to allow extra time for shipments, especially around peak holidays.
QCan I request a specific date and time for delivery?
AYes! You can ask for delivery any day of the week, even when we are closed. Timed deliveries are possible, however the courier services that we use often don’t allow timed deliveries for business addresses. Usually you will have the same delivery driver though and if you talk to him/her, they will bring your order whenever you want it if it fits into their schedule.
QHow do you deal with claims?
AIn an unlikely event of a claim we can offer you replacement of product, we can offer you credit for your next order (recommended) or we can refund you the money via bank transfer or postal transfer.

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