Orders

• After order, an automated-message will be sent. If you don't see the e-mail even though you check your spam mail folder, please contact us from Inquiry Form so we can check the order status.
• We don not take orders through phone call, Fax, e-mail. Please order through our website.
• We sell on multiple online stores(e-commerce websites) with one shared storage. Sometimes the product you have ordered can be out of stock. In that case we will contact you via e-mail. Thank you for understanding.

Points

• When you sign up, you will receive 1,000 points.
• If you get a membership, you will receive 5 points per 100yen from your order. The points can be used for your next order. 1 Point = 1 Yen
• The points expire in 1 year.
• Due to the system, it takes about 1-3days untill you get the points after your purchase.

Shipping Fee

• Honshu・Shikoku 980 Yen
• Kyushu・Hokkaido 1,150 Yen
• Okinawa 1,750 Yen

• FREE SHIPPING with 10,000yen purchase.(It has to be 1 place of delivery)
  　※Okinawa and other remote islands have to pay the reduced shipping fee (We subtract 1,150yen from standard shipping fee)
• Shipping Fee can change based on how many deliveries there are. Please check the order page for more details.
• When your order has two different temperature products(frozen, chilled, dried) combined, the frozen products will be priortized for shipping(It will be frozen shipping).
• When you order a product that says "Free Shipping" and other product that does not say "Free Shipping", the shipping will still be free as long as it is combined in one delivery.

When your order has multiple different temperature products combined, normally it will be frozen shipping due to frozen products being priortized. However, it sometimes changes to chilled shipping depending on combination of the products you order.
※There are some products that cannot be combined with frozen products.

Payment Methods

1.Credit Card

Total amount of Payment ＝ Products＋Shipping Fee

2.COD - Cash or Credit Card on Delivery

Total amount of Payment ＝ Products＋Shipping Fee＋Processing Fee(330yen Tax included)

3.Bank Transfer - Pre-payment

Total amount of Payment ＝ Products＋Shipping Fee＋Bank Transfer Fee
※If the person who orders and the bank account that transfers money are different, please let us know.
※We will inform you about Transfer Destination Account and Total amount of Payment via e-mail.

4.Post Office Bank Transfer - Pre-payment

Total amount of Payment ＝ Products＋Shipping Fee＋Bank Transfer Fee
※If the person who orders and the payer are different, please let us know.
※We will inform you about Transfer Destination Account and Total amount of Payment via e-mail.

5.Convenience Store Payment　- Pre-payment

Total amount of Payment ＝ Products＋Shipping Fee＋Settlement Fee(330yen Tax included)

Shipment Time

• If you order by 12:00pm, we ship the products in the same day. (Except for pre-paid)
• We are CLOSED on Sat. & Sun. We do NOT dispatch. Orders placed after 12 noon on Friday will be dispatched next Monday.
• Please Note: Due to products being out of stock, sometimes dispatch will be delayed.
• To remote islands in Tokyo, we ship in next day at fastest if you order by 12:00pm. Thank you for understanding.
• If a product in your order is out of stock, we normally ship all the products in your order after the product comes in stock.
• For Bank Transfer Payment and Post Office Bank Transfer Payment, we will ship your order after transfer payment is confirmed.
• When specifying delivery date, please order 3 business-days ahead to be safe.
• Disclaimer: Due to natural disaster, the climate, traffic, stock, and etc. shipment could delay sometimes.

Delivery

• You can specify the delivery date within 28 days.
  ※Products with short expiration date will be delivered within our specific days.
• The courier is either Sagawa Express, Yamato Transport, Japan Post, or other company (depending on the location). The courier cannot be selected.
• After shipment confirmation, we will give you the tracking number via e-mail. Any questuions about delivery, please use the tracking number on the courier website.
• For your safety, the products cannot be delivered to delivery box (takuhai box) regardless of the season.

Returns and Exchanges

• We do not accept any returns or exchanges except for special cases.
• If there is any damage on products, or the quantity is different from the order, please contact us from Inquiry Form. For returns or exchange, the products must be unopened within 14 days after delivery.
  　※Even if it is within 14 days, the product that is opened or damaged by the way you handle cannot be retuned or exchanged.
• For returns or exchange, the product must be returned. Set product must be returned as a set.
• If the product is out of stock when you request exchange, we will give you a refund.

For other questions, please contact us from Inquiry Form.