Temporary Delay in Order Processing and Customer Support Due to Outlook System Outage

Thank you for choosing The Meat Guy.

We are currently experiencing a large-scale system outage with Microsoft Outlook, the email system used by our store. As a result, there are delays in checking customer inquiries, confirming order statuses, and processing shipments.

■ Date of Occurrence

• From November 13, 2026 – Ongoing

■ Affected Services

• Delays in Customer Support: We are currently unable to receive or check incoming emails, resulting in longer-than-usual response times to your inquiries.

• Delays in Order Confirmation and Shipping: The email outage has restricted our access to the order management system, causing delays in confirming new orders and arranging shipments for existing orders.

• Please rest assured that your orders are being received normally by our system.
  →11/13 10:00 The ordering system is now operational following configuration changes. Orders can be shipped as scheduled.
  

■ Future Actions We are currently waiting for Microsoft's systems to be restored. Once the system is back online, we will promptly resume responding to your inquiries and shipping your orders.

• Please be assured that the transaction data for customers who have already completed their orders is completely safe.

We will provide further updates on this page as soon as there is any progress or an estimated time for full restoration.

We sincerely apologize for the significant inconvenience and concern this has caused to our customers who are eagerly waiting for their items or for replies to their inquiries.

For urgent inquiries such as changing the delivery date and time, we would appreciate it if you could call us at the number below.
TMG International: 052-618-3705

We kindly ask for your patience, understanding, and cooperation until the system is restored.