* COD charge of 324 yen is applied. Payment on delivery.
** Bank transfer fees may apply. Shipping after receipt of payment.
*** Paypal charge of 380 yen is applied. Shipping after receipt of
If you have requested payment by bank transfer, postal transfer or Paypal we will you notify you by email of the total and bank details to send the payment to. Please let us know if your bank account name is different to the name you ordered with.
If you have ordered an item that is sold by actual weight, we will alter the final total upon payment.
The fastest and most economic
payment method is credit card.
The shipping fees are for one shipping method only (frozen, chilled or dry).
If you place an
order and opt for two shipping methods eg. frozen AND chilled an additional shipping fee of 490 yen will be applied.
(Different charges apply for Okinawa and
remote islands of Japan.)
* Only if you order before the deadline and only if the
address is in Honshu and only if the item is in stock.
**Excluded are national holidays if they fall on a weekday. Order
before the deadline for next-day delivery.
If you have not requested a delivery date we will dispatch your order within 2 to 7 business days.
If you have selected to pay by bank transfer or Paypal, after confirming payment we will dispatch your order within 3 to 7 business days.
We try our best to dispatch orders as soon as we can and fulfill any requests.
Over 90% of our orders without a requested delivery date are dispatched the next business day. However, if the delivery date of your order is extremely important we request that you allow at least 3 business days and let us know in the comment box when ordering.
We are closed on Saturdays, Sundays and national holidays. We cannot respond to inquiries during this time.
Occasionally deliveries can be delayed due to your location or lack of inventory. In this case, we will contact you by telephone or email.
*Free shipping on all orders over 15,000 yen! (additional charge for
Okinawa and remote islands)
**If your order contains an item marked as free shipping your total
order will become free shipping***
***The free shipping is only for one shipping
method no matter how much you order.
If you opt for two shipping
methods eg. frozen and chilled
then an additional shipping charge of 490 yen is applied (different charges for Okinawa and remote islands of Japan).
We use Sagawa, Yamato or occasionally Yu-pack as our courier service, depending on the area
you live in. Please note that it's not possible to choose a specific courier.
After dispatching your order, we will email you a tracking number.
Please check on the delivery status of your order directly at the courier website using this number.
Unhappy with your order?
Please contact us and we will do our
best to fix it for you.
In the case of a refund we can offer you store
credit, transfer to your bank account or Paypal account.
We will never share or sell your e-mail address or personal information (unless someone offers an insane amount of money for it, in which case we'll send you a postcard from Tahiti.)
4-8-1 Tango-dori, Minami-ku
Nagoya 457-0801 Japan
Tel: (052) 618-3705
Fax: (052) 618-3706